Return Policy

Updated 11/11/2025

mywaxpers.com

At mywaxpers.com, we strive to provide high-quality custom printed wax papers and packaging products. Because our items are custom-made, our return policy follows Google Merchant Center requirements while reflecting industry standards for personalized goods.

1. Eligibility for Returns

Custom-printed products are created specifically for each customer.
Therefore:

  • We do not accept returns or refunds for changes of mind, incorrect artwork submissions, or customer-provided errors.

  • Returns are only accepted when there is a clear manufacturing or printing defect caused by mywaxpers.com.

2. Reporting an Issue

If you receive an order with printing errors or manufacturing defects:

  • You must report the issue within 2 business days of receiving your order.

  • Please provide:

    • Order number

    • Photos or video showing the issue

    • A brief description of the problem

Our support team will review the request and respond with a resolution.

3. Approved Returns & Reprints

If the defect is confirmed as our responsibility, we will provide:

  • Free reprinting of the affected products

  • OR another correction solution, depending on the issue

To qualify for reprinting:

  • Customers must return 99% of the original order in unused condition within 10 business days of approval.

  • Returned items must include original packaging whenever possible.

4. Reprint Requests for Customer Changes

If a customer wants to change the artwork, design, or specifications after receiving the product:

  • Reprinting is available at the customer’s expense, even if the original order had no defects.

  • Additional charges apply for urgent reprints.

5. Non-Returnable Items

For safety, quality, and customization reasons, the following items cannot be returned:

  • Custom-printed wax papers

  • Custom packaging with personalized artwork

  • Items damaged by the customer after delivery

  • Items exposed to food, oil, or contamination

  • Products altered after delivery

6. Shipping-Related Issues

We are not responsible for:

  • Delays caused by shipping carriers

  • Lost or stolen packages after delivery

  • Damage caused during transit

If your order arrives damaged in transit, please file a claim directly with the shipping carrier. Retain:

  • All packaging materials

  • Damaged items

  • Photos of the packaging and product

This documentation is required for carrier claims.

7. Order Cancellation & Refunds

Because we begin production quickly on custom orders:

  • Cancellations within 4 hours of final approval: 20% fee

  • Cancellations within 24 hours of final approval: 50% fee

  • No cancellations after printing or production begins

  • No refunds once custom production has started

Refunds (when applicable) are processed using the original payment method.

8. Color Variation Policy

Color variations of custom prints may occur due to printing limitations, materials, coatings, and screen display differences.

  • Color variations are not considered defects and are not eligible for returns or refunds.

Customers may request paid hard proofs before production to validate final colors.

9. Incorrect or Unauthorized Files

If a customer submits artwork that:

  • Has low resolution

  • Contains incorrect colors

  • Includes spelling errors

  • Contains misaligned or stretched graphics

These issues are not eligible for returns or refunds.
Customers are responsible for reviewing and approving final proofs before printing.

10. Contact Us

If you need help with a return or product issue, contact our support team:

Email: support@mywaxpers.com
Phone: +1-917-310-3156

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